Privacy Policy
Last updated: [Insert today’s date]
Petronella Guest House (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of our guests and website visitors. This policy explains how we collect, use, and safeguard your information when you visit our website or interact with us.
1. Information We Collect
We may collect the following types of information:
Personal details that you provide voluntarily, such as your name, phone number, and email address when you complete our contact or booking forms.
Booking or enquiry information you share with us to confirm reservations or request details about our accommodation.
Usage and analytics data automatically collected through cookies and similar technologies (such as Google Analytics). This may include your IP address, browser type, pages visited, and time spent on our site.
2. How We Use Your Information
We use the collected information to:
Respond to your enquiries and manage bookings.
Improve our website, services, and overall guest experience.
Analyse visitor behaviour to measure and enhance marketing performance.
Comply with legal obligations and protect our legitimate business interests.
3. Cookies and Tracking Technologies
Our website uses cookies and third-party tracking tools, including Google Analytics, Google Ads, and Google Tag Manager, to gather data about website usage and advertising performance.
Cookies do not identify you personally but help us understand how visitors use our site. You can manage or disable cookies through your browser settings.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share limited data with trusted service providers (such as website hosting and analytics tools) who assist us in operating our business — but only to the extent necessary for them to perform their services and in compliance with applicable privacy laws.
5. Data Security
We take reasonable and appropriate measures to secure your personal information against unauthorised access, alteration, disclosure, or destruction.
6. Your Rights
Under South Africa’s POPIA, you have the right to:
Request access to the personal information we hold about you.
Ask us to correct or delete your personal data.
Withdraw consent for future communication or data processing.
To exercise these rights, please contact us using the details below.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact:
Petronella Guest House
Bethlehem, Free State, South Africa
Email: bookings@petronella.co.za
Phone: +27 58 303 4360
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised “Last updated” date.